Frequently asked questions:

1.  I’m having technical trouble, how do I get support?  

First try logging out and back in again. If that doesn’t seem to clear up the issue, please try another browser.  If you are still experiencing difficulties, contact us HERE letting us know your problem, and my team will assist you.  

2.  How will I know when the Live Q&A’s and other events are?  

There will be a pop up screen daily in your membership portal, as well as Trina will send out weekly emails, notifications on the SoulNotes mobile app, and post upcoming events in the Facebook Group. Make sure you turn on your notifications for the Soulfamilyvip private facebook group, as well as the SoulNotes app, so you receive all the current notifications when new material is released or for event reminders.  

3.  How do I get my personal questions answered by Trina?  

You can receive exclusive intuitive guidance during the 2 hour Live Q&A events, twice a month! You can also submit your questions in the SoulFamily membership portal (from the menu bar, or underneath the monthly coaching videos) or you can create a post in the private facebook group. Each week, Trina will answer your questions by commenting on your post, or through videos in the facebook group. Often several people will be experiencing similar issues, so everyone can greatly benefit from your questions as a group.   

4.  What if I forget my username and password? 

An email will be sent to you directly after you sign up with your private information, so you can archive it for later if needed. If you aren’t receiving emails from SoulFamily, please check your spam folder, and put “trina@soulfamilyvip” in your email contacts, so it will no longer go to spam.   Also, if you go to http://www.soulfamilyvip.com, and log in, a form will pop up that allows you to reset your password, or contact Trina for more technical support.  

5.  How do I cancel my membership?

You may cancel your Soul Family Membership at any time. Your cancellation will take effect on the last date of the month in which you cancel. You’ll continue to be able to access and benefit from the Membership and Private facebook group through the last day of the month in which you cancel, and your final payment will occur in the month in which you cancel. Please submit a ticket here <https://gabriellebernstein.zendesk.com/> and my support team will assist you. Also, if you decide to come back, you can re-join at any time! 

6.  Can I host a SoulFamily event in my city? 

Absolutely!  If you would like to invite a small core group of inspiring people into your home, backyard, or business for a special workshop/networking event, just email Trina at mailto:trina@soulfamilyvip.com and she will connect with you about the details.

 

Terms & Conditions 

TERMS & CONDITIONS

Trina Harmon  Soul Family Membership, SEMINARS AND COACHING

ENROLLMENT AGREEMENT

By clicking “I Agree,” entering your credit card information, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client”) agree to be provided with services by Trina Harmon, acting for and on behalf of Soul Family (“Company”), and you are entering into a legally binding agreement with the Company, subject to the following terms and conditions:

1.     Services

(a)   Upon execution of this Agreement, electronically, verbally, or otherwise, the Company agrees to render services related to education by means of seminar, consulting, coaching, and membership subscription.  

(b)   The terms of this Agreement shall be binding for any further goods/services supplied by Company to Client.

(c)   Parties agree that the Program is in the nature of coaching and education.

(d)   The scope of services rendered by Company pursuant to this contract shall be solely limited to those contained therein and provided for on Company’s website as part of the Program.

(e)   Company reserves the right to substitute services equal to or comparable to the Program for Client if reasonably required by the prevailing circumstances.

2.     Fees

(a)   Client agrees to pay fees to the Company according to the payment schedule set forth on Company’s website, or otherwise provided to Client, and the payment plan selected by Client (the “Fee”).

3.     Refunds

(a)   Upon execution of this Agreement, Client agrees to pay to Company the full amount of the Fee.

(b)   If client cancels attendance at, or participation in, the Soul Family membership subscription for any reason whatsoever, Client will not be entitled to receive a refund, except where Company’s statutory obligations mean that Client is entitled to either a full or partial refund.

4.     Chargebacks and Payment Security

(a)   To the extent that Client provides Company with credit card(s) information for payment on Client’s account, Company shall be authorized to charge Client’s credit card(s) for any unpaid charges on the dates agreed.

(b)   If Client uses a multiple-payment plan to make payments to Company, Company shall be authorized to make all charges at the time they are due and not require separate authorization in order to do so. Client shall not make any chargebacks to Company’s account or cancel the credit card that is provided as security without Company’s prior written consent.

(c)   Client is responsible for any fees associated with recouping payment on chargebacks and any collection fees associated therewith. Client shall not change any of the credit card information provided to Company without notifying Company in advance.

5.     No Resale of Services Permitted

(a)   Client agrees not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Soul Family content (including course materials), use of the Coaching Videos and written content, or access to the Soul Family Membership Subscription.

(b)   This agreement is not transferrable or assignable without the Company’s prior written consent, where such consent may be withheld at the Company’s absolute discretion.

6.     No Transfer of Intellectual Property

(a)   Company’s copyrighted and original materials shall be provided to the Client for his/her individual use only and with a single-user, non-transferable, revocable license.

(b)   Client agrees that he/she will not use any of the Company’s intellectual property, including without limitation the Company’s copyrighted and original materials, for Client’s business purposes.

(c)   Client shall not be authorized to share, copy, distribute, or otherwise disseminate any materials received from Company electronically or otherwise without the prior written consent of the Company.

(d)   All intellectual property, including Company’s copyrighted course materials, shall remain the sole property of the Company.

(e)   No license to sell or distribute Company’s materials is granted or implied by the enrollment or by the payment of any fees.

7.     Limitation of Liability

(a)   By enrolling in he Soul Family Membership  and using Company’s services, Client releases Company, its officers, employees, directors, affiliates and related entities from any and all damages that may result from the provision of the services to the Client.

(b)   The Soul Family Membership is an educational/coaching service only.

(c)   Client agrees that he/she accepts any and all risks, foreseeable or nonforeseeable, arising from such services.

(d)   In any event, if Company is found to be liable, Company’s liability to Client or to any third party is limited to the lesser of:

(i)     the total fees Client paid to Company in the one month prior to the action giving rise to the liability.

(e)   All claims against Company must be lodged within 100 calendar days of the date of the cause of action arising or otherwise the right of action is forfeited.

(f)     Client agrees that Company will not be held liable for any damages of any kind resulting or arising from the provision of the services including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services or enrollment in the Program.

(g)   Client agrees that he/she uses Company’s services at Client’s own risk.

8.     Disclaimer of Guarantee

(a)   Client accepts and agrees that she/he is entirely and solely responsible for her/his progress and results from the Soul Family Membership.  

(b)   Client accepts and agrees that the Company cannot control the Client’s responses to the provision of the services under this Agreement.

(c)   Company makes no representations or guarantees whatsoever regarding performance of this Agreement other than those specifically stated herein.

(d)   Company and its affiliates disclaim, as far as is permitted by law, the implied warranties of titles, merchantability, and fitness for a particular purpose.

(e)   Company makes no guarantee or warranty that the Soul Family Membership will meet Client’s requirements or that all clients will achieve the same or similar results.

9.     Course Rules

(a)   To the extent that Client interacts with Company staff and/or other Company clients, Client agrees to behave, at all times, courteously and respectfully.

(b)   Client agrees to abide by any Course rules and/or regulations presented by Company.

(c)   The failure to abide by Course rules and regulations shall be a material breach of this Agreement and therefore sufficient cause for immediate termination of this Agreement by Company.

(d)   In the event of such termination, Client shall not be entitled to refund of any amounts paid and shall remain responsible for all outstanding amounts of the Fee.

10.  Use of Course Materials

(a)   Client consents to recordings being made of courses and the live videos.

(b)   Company reserves the right to use, at its sole discretion, course materials, videos and audio recordings of courses, and materials submitted by Client in the context of the course(s) and the Soul Family Membership for future lecture, teaching, and marketing materials, and further other goods/services provided by Company, without compensation to the Client.

(c)   Client consents to his/her name, voice, and likeness being used by Company for future lecture, teaching, and marketing materials, and further other goods/services provided by Company, without compensation to the Client or need for further agreement by Client.

11.  No Substitute of Medical Treatment

(a)   Client agrees to be mindful of his/her own health and well being during the provision of any services and to seek appropriate medical treatment (including, but not limited to, psychotherapy) if needed.

(b)   Company does not provide, and does not hold itself out as providing, medical, therapy, or psychotherapy services.

(c)   Company is not responsible for any decisions made by Client as a result of the coaching and any consequences thereof.

12.  Termination

(a)   In the event that Client is in arrears of payment or otherwise in default of this Agreement, all payments due here under shall be immediately due and payable.

(b)   Company shall be allowed to immediately collect all sums due from Client and to terminate this Agreement without providing further services to Client.

(c)   In the event that Client is in arrears of payments to Company, Client shall not be permitted to use or receive any of Company’s services or to participate in any course offerings by Trina Harmon.

13.  Confidentiality

(a)   The term “Confidential Information” shall mean information which is not generally known to the public relating to the Client’s business or personal affairs.

(b)   Company agrees not to disclose, reveal or make use of any Confidential Information of Client, during discussion with Client, the coaching session with Company, or otherwise, without the written consent of Client.

(c)   Company shall keep the Confidential Information of the Client in strictest confidence and shall use its best efforts to safeguard the Client’s Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft.

(d) Client Confidential Information shall not include material created by Client on internet social media (including, but not limited to, Facebook, LinkedIn, Twitter and Instagram). Where such material on social media mentions Company, services provided by Company, Company staff or Programs then Client agrees that Company may use such material for marketing and similar purposes without express permission of Client (other than by the terms of this Agreement) and that Client will have no claim of any kind against Company for use of the material.

(e) Client acknowledges and agrees that the Soul Family Membership may include group activities and that Company may record, for later use at the absolute discretion of Company, such activities and that Client will have no claim of any kind against Company for use of the recorded material.

14.  Disputes

(a)   In the event that a dispute arises between the Parties then the Parties agree and accept that they will negotiate in good faith to settle such dispute. If, after a reasonable period of negotiation, the dispute is not settled then either party may commence further action in the venue stated below.

(b)   In the event of a dispute between the Parties, the parties agree that they neither will engage in any conduct or communications, public or private, designed to disparage the other.

15.  Indemnification

(a)   Client shall defend, indemnify, and hold harmless Company, Company’s shareholders, trustees, affiliates, employees, subcontractors and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorney’s fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the service(s), excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or wilful misconduct by Company, or any of its shareholders, trustees, affiliates, employees, subcontractors and successors.

(b)   Client shall defend Company in any legal actions or the like arising from or related to this Agreement where such action brought by a third party for or on behalf of Client.

(c)   Client recognizes and agrees that all of the Company’s shareholders, trustees, affiliates, employees, subcontractors and successors shall not be held personally, individually or collectively, responsible or liable for any actions or representations of the Company.

16.  Controlling Agreement

In the event of any conflict between the provisions contained in this Agreement and any materials used by Company, Company’s representatives, or employees, the provisions of this Agreement shall prevail.

17.  Entire Agreement

(a)   This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior and contemporaneous agreements, negotiations and understandings, oral or written.

(b)   This Agreement may be modified only by an instrument in writing duly executed by both parties.

18.  Survival

The ownership, non-circumvention, dispute resolution, proprietary rights, and confidentiality provisions, and any provisions relating to payment of sums owed set forth in this Agreement, and any other provisions that by their sense and context the parties intend to have survive, shall survive the termination, for any reason, of this Agreement.

19.  Severability

If any of the provisions contained in this Agreement, or any part of them, is hereafter construed to be invalid or unenforceable, the same shall not affect the remainder of such provision or any other provision contained herein, which shall be given full effect regardless of the invalid provision or part thereof.

20.  Other Terms

(a)   Upon execution by clicking “I agree,” the Parties agree that any individual, associate, and/or assign shall be bound by the terms of this Agreement.

(b)   A facsimile, electronic, or e-mailed executed copy of this Agreement, with a written or electronic signature, shall constitute a legal and binding instrument with the same effect as an originally signed copy.

 

21.   Private Facebook Group

Every term and condition of this Agreement equally applies to any activities in the private Facebook group created for members of the Soul Family Membership (the “Group”). The Group is a complimentary bonus and subject to Facebook terms and conditions. Coach does not have authority or control over Facebook and cannot predict any changes or rules to Facebook. Coach is not liable for the Group being made available to you or your rights to access Facebook. Additionally, Coach may institute community rules and guidelines for the Group with which you agree to comply.

 

 PRIVACY POLICY

Trina Harmon  (“us,” “we” or “our”) acting for and on behalf of Soul Family Membership (“Company”) (trading as Trina Harmon) owns and operates SoulFamilyVip.com (“Website”). This privacy statement applies to our collection, use and sharing of personal information we receive from visitors and users of this website. You, as a visitor and/or use of our website, agree to the following Privacy Policy, and your use of our site constitutes your acceptance to be bound by the terms. Your use of our website, and any information that you contribute or provide to us is subject to this Privacy Policy, with an effective date May 25th, 2018. If you disagree with any aspect of this privacy policy, please discontinue use of this Website.

We may update these terms from time to time and will provide notice via email of any material changes made to this Privacy Policy. We will not provide notice of any minor updates, and acknowledge it is your responsibility to read any updated version(s), and that you agree to be bound by the most updated versions of this Policy.

1. Information Collection, Use, and Sharing

The following Privacy Policy informs you of how we collect and process your personal data. While using the Website, you may provide us with certain personally identifiable information (first and last name, your email address, you shipping and/or billing address and/or your credit card information) that can be used to contact or identify you including that which you provide by voluntarily “opting in” to receive a free resource, subscribing to our list or newsletter, purchasing a product or service, or contacting us via our website, as well as that which we may collect automatically from you based upon your activity on our Website. You understand that your decision to provide any information to us in this manner is voluntary, and constitutes your clear consent to allow us to collect, process, and retain it.

Third Party Services: We use a third party services to collect, monitor and analyze Log Data. Log Data is information that your browser sends when you visit our website. This Log Data may include information such as your computer’s IP address, browser information, ISP, the page pages you have visited within our website, time spent on those pages and other statistics. We use the Log data in order to obtain statistical data, improve our website and offerings, and ensure you receive information relevant to you. If we utilize this technology, we will use them in compliance with all policies of these third party companies. We may receive personal data from third parties including Google, social media platforms, search engines, Paypal, Stripe, and other third party payment processing companies.

Automatic Data Collection Technology: We may use cookies to collect information solely for the purpose of analysis of content performance. Cookies are files that hold small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser to our website and stored on your computers hard drive. You can turn off the use of cookies at any time in your browser’s settings. Please refer to the help section of your browser for instructions on how to do this. If you choose to disable cookies, this may affect your ability to access or use some portions of our Website.

Social Media: If you are on our email list due to your consent to be added, or our legitimate interest in engaging in direct marketing, we may also use your data to send you targeted social media advertisements or upload your information into our social media account to create look-a-like audiences.

CAN-SPAM Compliance: To ensure compliance with the CAN-SPAM act, all emails from us will clearly state the sender of the email, as well as provide instructions on how to unsubscribe from our list, or contact us with any questions or concerns.

Lawful Grounds for Processing: In order to ensure compliance with the European Union’s General Data Protection Regulation (“GDPR”) we confirm we have lawful grounds for processing the information we collect from you. If you provide your personal information via our “contact us” page or send us any other form of electronic communication, we will process your data based upon our legitimate interest to respond to user or customer inquiries. If you elect to receive communication from us by “opting in” and provide us with your name and email address in exchange for a free resource or training, we will process your data for the purpose it was collected based on your affirmative consent to do so, and may periodically send you additional email marketing based upon our legitimate interest in marketing to those that have shown an interest in our products or services. We may also give you the option to be added to our email list, in order to receive our newsletter, information about our products and services, and other information we believe may be of interest to you based upon your decision to opt-in to one or more of our free resources, and will obtain your consent to do so. You may withdraw consent at any time by contacting us and requesting your information be edited, updated, or deleted. We do not collect any sensitive data, nor any information regarding criminal offenses or convictions.

2. Personal Information Use and Sharing

We do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent, except as otherwise stated in this privacy policy.

How Information is Stored and Shared: You have the right to know what information is stored (and not stored) and how it is processed. We may share Personal Information with a third party service providers of this Website, such as the servers for our email communications. You understand that there are limited purposes where we will share your confidential information, including with those who are providing technical support for our website, or those who are members of our team, including legal and accounting. Those third party service providers use your Personal Information only at our direction and in accordance with this policy. By collecting and using your personal data, We are acting as a data controller, meaning we determine what information is collected, how long it is stored, and what the Personal Information will be used for. We utilize a third-party company to act as a data processor, which stores information such as names and email addresses that make up our email list. To the best of our ability, we have researched and concluded that all third party data processors we use have advised us they are compliant with the General Data Protection Regulations as well.

Any Personal Information that you provide to us is used solely to help us communicate with you.

Please be aware we may disclose information provided if we are required to do so by law if any portion of our policies are being violated, to prevent or mitigate a belief that a crime may being committed, or to protect that safety or rights of our other uses. We will always take all reasonable measures to protect and safeguard your information.In the event that we undergo a business transaction, such as a merger, acquisition or partial sale with another company, your Personal Information may be transferred. You consent that such transfer may occur and is permitted by this policy.

Website Comments: When you leave a comment on this website, you are giving implied consent for this comment and your information to appear on our website. In leaving a comment, your name and email address will not be shared with any third party. We may use your email address solely to respond to your comment. However, we are not liable or responsible for the actions of other individuals and the unauthorized use by such information that your voluntarily share.

Testimonials: If you choose to share a testimonial on this website, we will first obtain your written permission via email before including your name and testimonial on our website.

Information Protection & Security: We utilize a Secure Sockets Layer (SSL) on our website in order to assist in the secure transfer of information; however, it can never be guaranteed. Should We become aware that a data breach has occurred, We will timely notify the necessary parties with as much information as we have available. By using this Website, you acknowledge that you understand and agree to assume these risks.

3. Links to Other Websites

This Website includes links to other websites. When you click on links on our Website, they may direct you away from our site. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website’s Terms and Conditions. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

4. Your Rights to Control Your Information

You have the right to update, edit, or delete your information from our database. You may “unsubscribe” from our list at any time, by clicking the “unsubscribe” button at the bottom of any email we send you from our list. Should you wish to request access to information that we have collected about you, correct or edit any information, or unsubscribe from our email list, and/or remove or delete your information from our database, you also have the option to do so at any time, free of charge, by reaching out to us at:

Trina Harmon

mailto:trina@soulfamilyvip.com